1. Scope of Services
Avyatra provides travel-related services including but not limited to:
- Domestic & international holiday packages
- Hotel bookings
- Flight bookings
- Transfers, tours & sightseeing
- Travel planning, itinerary building and tour management
- Related travel services offered through third-party suppliers
All bookings are subject to availability, confirmation, and the terms of the respective service providers (airlines, hotels, DMCs, transport operators, etc.).
2. User Responsibilities
By using our services, you confirm that:
- You are at least 18 years old and legally capable of entering agreements.
- All information you provide is accurate, complete, and true.
- You will not misuse our Website or attempt to disrupt its functioning.
- You will comply with all applicable laws related to travel, immigration, and documentation.
3. Booking Terms
3.1 Booking Confirmation
A booking is considered confirmed only after:
- Payment is received as per the agreed booking structure.
- We issue a formal confirmation (voucher, ticket, invoice, or email).
- The travel supplier confirms the booking on their end.
3.2 Pricing
- All prices are dynamic and subject to change based on availability, currency fluctuations, taxes, and supplier policies.
- Prices may vary between enquiry and final confirmation.
- Any increase imposed by airline, hotel, or government authority will be payable by the customer.
3.3 Payment Terms
- Full or partial payment must be completed as communicated during booking.
- Failure to pay on time may lead to automatic cancellation.
4. Cancellation, Amendments & Refunds
4.1 Customer-initiated Cancellations
- Cancellations must be requested in writing (email/WhatsApp).
- Cancellation charges depend on airline, hotel, or service-provider policies.
- Avyatra service fees, if applicable, are non-refundable.
4.2 Amendments
- Changes to dates, names, or services are subject to availability and supplier rules.
- Amendment charges may apply.
4.3 Refunds
- Refunds depend entirely on supplier policies.
- Processing time may vary (usually 7–45 working days).
- Avyatra is not responsible for delays due to suppliers or banks.
- Non-refundable bookings will not be refunded under any circumstances.
5. Travel Documents & Requirements
You are responsible for ensuring:
- valid passport
- visas
- travel insurance
- government-issued IDs
- vaccination or health documents (if required)
- compliance with airline/country immigration rules
Avyatra may guide you but holds no responsibility for visa rejections, document issues, or denied boarding.
6. Travel Insurance
We strongly recommend that you purchase travel insurance covering:
- medical emergencies
- trip cancellation
- baggage loss
- flight delays
- personal accidents
Insurance is optional unless mandated by the destination country.
7. Third-Party Suppliers
We work with external suppliers such as:
- airlines
- hotels
- DMCs
- vehicle operators
- tour guides
The services rendered are subject to their terms and conditions. Avyatra is not liable for:
- delays
- overbooking
- service quality issues
- operational changes
- force majeure events
Any dispute with suppliers will be managed per their policies.
8. Website Usage
You agree not to:
- copy, scrape, or reproduce Website content without permission
- attempt to hack, overload, or interfere with Website operations
- use the Website for fraudulent or illegal activity
Avyatra may restrict access for violations.
9. Limitation of Liability
To the maximum extent permitted by law:
- Avyatra is not responsible for any injury, loss, damage, delay, or irregularity arising from third-party actions.
- We are not liable for events beyond our control such as weather, strikes, political unrest, natural disasters, airline disruptions, pandemics, or technical failures.
- Our liability, if any, will not exceed the total amount paid to us for the specific service.
10. Force Majeure
We are not responsible for failure or delay caused by events beyond our reasonable control such as:
- natural disasters
- wars
- government restrictions
- flight cancellations
- pandemics
- operational failures
Refunds, if any, depend solely on supplier policies.
11. Intellectual Property
All Website content including text, images, logos, designs, and graphics is the property of Avyatra or its licensors. You may not use or reproduce it without permission.
12. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, store, and use your personal data.
13. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Kolkata, India (or your preferred city).
